{"xsrfToken":"ea5dc9d064ce1e47c559e44bf137a6934c0d5489_lout","branding":{"id":"7","key":"ait","name":"IELTS Tutorials","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc1d22","headerLinkHoverBGColor":"#cc1d22","headerBadgeColor":"#cc1d22"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Aussizz Group","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Aussizz Group","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#196fb4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3756ffb3-ebc7-46d3-80c6-094e96a2a066/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzE1OTBlZS05OTZlLTQ3MjktYjZjMS05ZjRjYTg1MTc0MWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM3NTZmZmIzLWViYzctNDZkMy04MGM2LTA5NGU5NmEyYTA2NiI6WyJyZWFkIl19LCJleHAiOjE3NTE5NTEwMTMsIm5iZiI6MTc1MTk1MDQxM30.2Ayc5nVLo1dcQfr-K8vP93FFk3seYQ_2AT6lH6F1WW8&client=431590ee-996e-4729-b6c1-9f4ca851741f&height=300&mode=fit","bannerMediaApiFileId":"3756ffb3-ebc7-46d3-80c6-094e96a2a066","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"ait","projectId":10006,"serviceDeskId":7,"name":"IELTS Tutorials","description":"<p>Having problems with your online IELTS tutorials plan? Share with us and get expert help.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"119","name":"Appreciation","descriptionHtml":"","callToAction":"Appreciation","introHtml":"<p>Spread positivity and acknowledge exceptional service or experiences you've had with our team. Show your appreciation and let us know when we've exceeded your expectations.</p>","icon":10502,"iconUrl":"https://aussizz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[16],"key":""},{"id":"74","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Help us squash bugs! If you've encountered any glitches, report them here, and we'll fix them pronto.</p>","icon":10545,"iconUrl":"https://aussizz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[16],"key":""},{"id":"117","name":"Grievance","descriptionHtml":"","callToAction":"Grievance","introHtml":"<p>Report any issues, concerns, or complaints you encounter while using our services. Our team is here to address and resolve your grievances promptly.</p>","icon":10541,"iconUrl":"https://aussizz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[16],"key":""},{"id":"118","name":"Suggestions","descriptionHtml":"","callToAction":"Suggestions","introHtml":"<p>Share your valuable ideas, feedback, and suggestions for improving our products and services. We welcome your input to enhance your experience.</p>","icon":10525,"iconUrl":"https://aussizz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[16],"key":""},{"id":"131","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10578,"iconUrl":"https://aussizz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[16],"key":""},{"id":"75","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://aussizz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[131,117,74,118,119]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MzE1OTBlZS05OTZlLTQ3MjktYjZjMS05ZjRjYTg1MTc0MWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE5NTE2MTMsIm5iZiI6MTc1MTk1MDQxM30.JD8QWFMveX4h9BGBPdflXTS6LNST7UY1xK0QbDV-jZ4","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"431590ee-996e-4729-b6c1-9f4ca851741f","tokenDurationInMins":20}},"sharedPortal":{"name":"Aussizz Group","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}